Open Positions
Job Purpose
This position is responsible for monitoring and troubleshooting Our Network.
Duties and Responsibilities
- Monitor network devices and circuits using INM, CRM, and Solarwinds
- Detect and troubleshoot network issues
- Send daily weather updates; issue sever weather updates as necessary
- Converse with customers on network related issues and troubleshooting diagnostics
- Monitor, evaluate, and clear system alerts
- Open, maintain, and close active cases
- If an outage occurs, coordinate first response efforts with Engineering and Field team
- Maintain detailed and accurate shift logs
- Collaborate with vendors to schedule and monitor maintenance activities
- Respond to customer emails and phone inquiries
Qualifications
- High school diploma or equivalent
- Two years’ helpdesk or tech support experience
- Network Certifications (Cisco, CompTia Network +) a plus
- Ability to work with minimal supervision
- Strong computer skills including MS Office
- Ability to convey information both verbally and in written form in a professional manner
- High organizational and time management skills
Job Type: Full-time, night shift
Preferred Requirements
Agile Network Builders is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EOE M/F/D/V
Disclaimer Clause: The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this position.
Please send your Resume to info@agilenetworks.com
Summary of Position
Agile Networks is seeking to fill the position of Field Engineer. This full-time salaried position will oversee all aspects of our network build-out including internal operations and outside field processes and procedures.
Essential Duties & Responsibilities
- Manage network customers and processes.
- Oversee and schedules construction and network deployment.
- Process orders and inventory of materials and products per projects and site locations.
- Coordinates with subcontractors on specific project and materials.
- Enter corresponding data and information into CRM per site location.
- Install equipment (Must be able to lift 50lbs+)
- Understanding monitoring process and tools.
- Assist in the installation of all aspects of wireless cell site foundations, grounding and conduits, with electrical installations where applicable
- Ensure highest level of safety and quality control requirements are upheld
- Assist in the preparation and cleaning of site
- Responsible for tool inventory and upkeep daily on job site
Qualifications
- Applicants must possess 2-3 years management experience directing Telecom/Project Management Experience
- Candidate must possess strong communications skills, both verbal and written, and have excellent computer skills including Microsoft Office products
- Highly organized and able to prioritize
- Ability to work under pressure in call center environment supporting on-demand requests from internal and external operations
Preferred Requirements
Agile Network Builders is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EOE M/F/D/V
Disclaimer Clause: The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this position.
Please send your Resume to careers@agilenetworks.com
Thank you for your interest in Agile Networks. Your opportunity to positively connect people begins here. Whether you’re an experienced job seeker or newer to the industry of telecommunications, we offer a variety of career opportunities. We are looking for people who believe in our company values and carry them out on a daily basis. It is the policy of Agile Network Builders to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines.